Wilcom Inc. - Technical Support Survey



		Technical Support Survey

In order for us to make sure that you get the best customer service possible, we need your feedback.

Please select or provide a response to each question in the survey to the right.

Wilcom Inc.
73 Daniel Webster Highway
Belmont, New Hampshire 03220 USA
www.wilcominc.com

Phone

Toll-free in the United States: 1-800-222-1898

International: +1-603-524-2622

Fax

603-524-3735

*The information you provide in this survey will be used for internal purposes only.

Contact Information:

*Company Name:
*Representative:
*Address1:
Address2:
*City:
*State/Province/Shire:
*Zip/Postal Code:
Country:
*Phone:
Fax:
*Email:

Questionnaire:

What was your primary reason for contacting Wilcom Technical Support? *
	Resolve an installation issue Resolve a documentation issue Product not working Request a product enhancement or feature Obtain more information on how to use the Wilcom product Obtain customer support/service information

Did the Wilcom Technical Support person resolve your issue or handle your query? *
	Yes No

Excluding any calls to Wilcom Customer Service, how many times did you contact Technical Support in attempting to resolve your problem? *
	Once Twice Three More
How satisfied are you with this support experience? *
	Very Satisfied Satisfied Neutral Somewhat Disatisfied Disatisfied
How satisfied are you overall with the Wilcom Technical Support persons handling of your case? *
	Very Satisfied Satisfied Neutral Somewhat Disatisfied Disatisfied
In attempting to resolve your issue, which of the following was your primary source for help before you contacted Wilcom Technical Support? *
	Printed Manuals Installation Quick Steps Wilcom Customer Service Wilcom Web Site None of the above

Please use the following space to provide us with suggestions on how we could improve our processes to better meet your expectations.